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“The top person must want change”

“Sorry seems to be the hardest word,” crooned singer Elton John; “Hard to say I’m sorry,” belted rock group Chicago ― indeed, the word “sorry” appears to be a difficult word to utter, so caught up are we in not wanting to appear weak.

However, according to Kim Hoh, founder and head coach of THE LAB h who specializes in crisis management and communication, “sorry” is the word of the strong.

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-<“The top person must want change”, Korea Herald. 2015/2/13>

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